Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
Trailers Star (“we” and “us”) is the operator of (https://trailersstar.com.au/). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
In-Store Pickup
In-store and curbside pickup is available for All purchases. Pickups are available Monday – Friday from 7:30am to 4:30pm and Saturday from 8:00am to 12:00pm. An email confirmation will be sent to you when your order is ready for pick up. Our curbside pickup is contactless. Please come to our walk-up Window to pick up your order.
Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
Shipping Rates and delivery estimates
The delivery date is an estimate of when your payment has been received. The items on your order will ship as they become available.
| Country | Handing Time | Transit Time | Cost From(Flat Rate) |
| Australia | 0- 5 Business Days (Monday – Friday) | 5- 10 Business Days (Monday – Friday) | AU$1000.00 |
Order cut of Time: 17:00 (GMT+11:00) Australia Standard Time (Sydney)
Dispatch Time
Orders are usually dispatched within 5 business days of payment of the order Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Tracking Notifications
As soon as your item(s) have shipped, we’ll send you a Shipment Notification email that includes the estimated delivery date and tracking number. Furthermore, if you need more details, you can send an email to info@trailersstar.com.au or call +61 03 9314 5502
Customer service
If you have any further questions on how to do this please reach out to our customer support team at
Phone: +61 03 9314 5502
Email: info@trailersstar.com.au
Address: 28 Technology drive Sunshine west, Vic 3020